Mean People Suck Blog

Why the US is Facing an Empathy Deficit And What We Can Do About It

Why the US is Facing an Empathy Deficit And What We Can Do About It

In this article, we're continuing the series exploring the resources I came across while writing Mean People Suck. Today I want to discuss an article that explored the findings of a study that focused on empathy among college students. The study, by the University of...

How Champion Leaders Foster Innovation

How Champion Leaders Foster Innovation

Innovation may be a bit of a buzzword these days. However, in an era with continually changing technology, research indicates it is a top priority for senior executives. Many leaders may not feel confident in their ability to foster innovation. In researching my...

Empathy in Politics? It’s Complicated

Empathy in Politics? It’s Complicated

One of the questions I wanted to answer when I wrote Mean People Suck is: What happens to empathy when we get older? Why does it seem to disappear somewhere between childhood and adulthood so we end up living in a world where a lot of people, from managers at work to...

What You Can Learn from Ticked Off Customers

What You Can Learn from Ticked Off Customers

“Your most unhappy customers are your greatest source of learning.” - Bill Gates In today's world, there are multiple ways for customers to voice their displeasure with your company. They can complain to management, share their displeasure on social media, write a...

Three Powerful Stories about How Empathy Can Benefit Businesses

Three Powerful Stories about How Empathy Can Benefit Businesses

A quick search on empathy and business may indicate that it’s somewhat of a buzzword in marketing circles. Skeptics may even go as far as to say, “Empathy is for losers! Winners focus on getting the job done.” However, in my experience, the business world often...

Follow Dave Grohl’s Example and Pour Your Fans A Beer

Follow Dave Grohl’s Example and Pour Your Fans A Beer

In the various speaking engagements and articles I've written in the past few years, I make no secret of the fact I have held 53 jobs. I did not love many of my roles. When I started to dig into the research about employee happiness, I discovered I am not alone....

Performance Reviews Suck – The Case for Eliminating Annual Reviews

Performance Reviews Suck – The Case for Eliminating Annual Reviews

The annual performance review has become something employees and, as it turns out, managers dread. Stories abound on the Internet of people complaining about the dreaded annual performance review A recent study found that only 8% of companies believe their performance...

How Awareness and Empathy Can Improve Your Job Performance

How Awareness and Empathy Can Improve Your Job Performance

According to Harvard Business Review (HBR), 99% of surveyed working adults in the US report having worked with at least one person who lacks social and self-awareness. While 73% of respondents indicate it was a coworker, 32% report it was their boss. A lack of...

This 22-Year Old Book Proved That Happy Employees Equals Better Profits

This 22-Year Old Book Proved That Happy Employees Equals Better Profits

When you master the concept of the service profit chain, you can unlock the secret to higher profits. This groundbreaking idea shows the irrefutable link between employee satisfaction, customer loyalty, and ultimately, profits. If you haven’t read the book of the same...

Most Marketing Sucks: How a Culture of Empathy Can Save It

Most Marketing Sucks: How a Culture of Empathy Can Save It

Digital technology has changed everything: how we interact with the world, how we learn, how we buy stuff, even how we date. For marketers, it has dramatically interrupted our marketing mix and the expectations from senior executives. This disruption has forced...

Should Marketing Take On Culture and Employee Engagement

Should Marketing Take On Culture and Employee Engagement

No department understands the need for change like marketing does. We've been forced to adopt new technology, upskill like crazy, reshuffle positions and create new roles to manage content marketing, social media marketing, and marketing analytics. Marketing has...

Empathy in Marketing: Why It’s More Important Than Data

Empathy in Marketing: Why It’s More Important Than Data

Data has revolutionized marketing and become a valuable asset in improving targeting and personalization. It’s a key tool in decision making for any company, but it doesn’t necessarily lead to connections. Understanding your customer does. That’s why it’s critical to...

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