Mean People Suck Blog

The Link Between Empathy and Innovation

The Link Between Empathy and Innovation

In today’s fast-paced world, innovation has become a critical factor for business success. No longer just for tech companies, today’s businesses must “innovate or die” – failing to evolve and continually come up with new and better solutions dooms an organization to...

How My Son’s Lego Obsession Taught Me About Empathy

How My Son’s Lego Obsession Taught Me About Empathy

My son, like so many kids his age, is obsessed with Legos. He wants to be an engineer someday, so I can forgive the searing pain when I occasionally step on one. His Lego love affair is definitely a love-hate relationship for me (and most parents). So, you’re probably...

Hug Your Haters? How Empathy Helps Us Gain Customers For Life

Hug Your Haters? How Empathy Helps Us Gain Customers For Life

Before I sat down to write Mean People Suck, I read a lot of books that looked relevant to my research. When I first saw this title – Hug Your Haters – I thought, “Are you nuts? Why should I hug my haters?” I mean, aren’t haters the very definition of mean people? And...

What Makes a Good CEO?

What Makes a Good CEO?

When I was researching Mean People Suck, I came across this research by Fortune. Many people are already familiar with Fortune’s list of the World’s Most Admired Companies, but for the last three years, Fortune has also asked survey respondents to give their personal...

Why Traditional Org Charts Are Bad For You and Your Company

Why Traditional Org Charts Are Bad For You and Your Company

Show me your company’s organizational chart, and I’ll show you everything that’s wrong with your company culture. You’re probably familiar with the traditional organizational chart – a neat, orderly visual representation of the hierarchical structure at your company....

Overcoming Bad Management Decisions with the Power of Empathy

Overcoming Bad Management Decisions with the Power of Empathy

In the first chapter of Mean People Suck, I discuss “The Illusion Point” – the concept that many people think they understand marketing and have great ideas, even when they’re going against the evidence provided by data. This is especially true in the case of CEOs,...

Empathy in the Workplace: How Does Your Company Stack Up?

Empathy in the Workplace: How Does Your Company Stack Up?

In case you haven’t heard, empathy in the workplace has made a big splash in the business world. Turns out, making empathy a priority at your workplace doesn’t only put you on Santa’s “nice” list, but it’s also incredibly profitable for business. Take that, Mr....

Why the US is Facing an Empathy Deficit And What We Can Do About It

Why the US is Facing an Empathy Deficit And What We Can Do About It

In this article, we're continuing the series exploring the resources I came across while writing Mean People Suck. Today I want to discuss an article that explored the findings of a study that focused on empathy among college students. The study, by the University of...

Buy A Mean People Suck T-Shirt and Get A Signed Copy of the Book FREE

Buy A Mean People Suck T-Shirt and Get A Signed Copy of the Book FREE

From now though the holidays, I'm offering a free signed copy of my book Mean People Suck ($15.99 retail) with any purchase of a Mean People Suck t-shirt. I'm even giving a 20% discount off of the t-shirts. Shop now! I'll also send you a copy of the Audiobook Visual...

Empathy in Politics? It’s Complicated

Empathy in Politics? It’s Complicated

One of the questions I wanted to answer when I wrote Mean People Suck is: What happens to empathy when we get older? Why does it seem to disappear somewhere between childhood and adulthood so we end up living in a world where a lot of people, from managers to...

Why We Learn Empathy Then Lose It.

Why We Learn Empathy Then Lose It.

It's The Key To Happiness. With 53 different jobs under my belt, I’ve seen my share of bad bosses. I’ve also seen some co-workers who undermine their colleagues every chance they get. Part of the reason people yell at, gossip about, and undercut others at work is...

This Little Girl Crying Shows Us How Empathetic People Inspire

This Little Girl Crying Shows Us How Empathetic People Inspire

When was the last time you cried at a movie? Or felt compassion when a co-worker told you his child was getting bullied at school, or that his father just passed away? Does your heart go out to the neighbor’s three-legged dog when you see her hobble along the sidewalk...

How to Live Your Best Life Despite Mean People

How to Live Your Best Life Despite Mean People

We all want the same things, don’t we? We want to be happy in our lives and jobs. I hope and pray very few of us wake-up and say, “How can I make today worse than yesterday?”   We want to make a difference, to do great things with our “one wild and precious life,” as...

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