Mean People Suck Blog

Why Advertising Doesn’t Work: The Link Between Empathy and Sales

Why Advertising Doesn’t Work: The Link Between Empathy and Sales

In chapter four of Mean People Suck, I talk about the link between empathy and sales. Because digital technologies have disrupted the way we do business and customers have developed a distrust of brands, traditional advertising has lost its effectiveness. The growth...

What the Changing Fortune 500 Tells Us About Empathy

What the Changing Fortune 500 Tells Us About Empathy

Everyone’s familiar with the Fortune 500 and the clout and prestige it brings. Fortune Magazine first started the list way back in 1955, naming the companies with the highest revenue in the U.S. Much has changed since the first list, and it’s important to look at the...

How an Article from a Marketing Renegade Inspired Mean People Suck

How an Article from a Marketing Renegade Inspired Mean People Suck

You wouldn’t think that a book about empathy in the workplace could possibly draw inspiration from someone whose home turf is the cutthroat New York marketing agency world that inspired Mad Men. https://youtu.be/aXiaSovLtEY However, when Drew Neisser penned “How to...

Is Empathy the Key to More Productive Employees?

Is Empathy the Key to More Productive Employees?

What do you think are the main factors that motivate employees at work? How do you think you could get more out of your employees and reduce employee turnover rates? You’re probably thinking along the lines of a more competitive salary or attractive bonuses. Or, maybe...

The Link Between Empathy and Innovation

The Link Between Empathy and Innovation

In today’s fast-paced world, innovation has become a critical factor for business success. No longer just for tech companies, today’s businesses must “innovate or die” – failing to evolve and continually come up with new and better solutions dooms an organization to...

How My Son’s Lego Obsession Taught Me About Empathy

How My Son’s Lego Obsession Taught Me About Empathy

My son, like so many kids his age, is obsessed with Legos. He wants to be an engineer someday, so I can forgive the searing pain when I occasionally step on one. His Lego love affair is definitely a love-hate relationship for me (and most parents). So, you’re probably...

Hug Your Haters? How Empathy Helps Us Gain Customers For Life

Hug Your Haters? How Empathy Helps Us Gain Customers For Life

Before I sat down to write Mean People Suck, I read a lot of books that looked relevant to my research. When I first saw this title – Hug Your Haters – I thought, “Are you nuts? Why should I hug my haters?” I mean, aren’t haters the very definition of mean people? And...

What Makes a Good CEO?

What Makes a Good CEO?

When I was researching Mean People Suck, I came across this research by Fortune. Many people are already familiar with Fortune’s list of the World’s Most Admired Companies, but for the last three years, Fortune has also asked survey respondents to give their personal...

Why Traditional Org Charts Are Bad For You and Your Company

Why Traditional Org Charts Are Bad For You and Your Company

Show me your company’s organizational chart, and I’ll show you everything that’s wrong with your company culture. You’re probably familiar with the traditional organizational chart – a neat, orderly visual representation of the hierarchical structure at your company....

Overcoming Bad Management Decisions with the Power of Empathy

Overcoming Bad Management Decisions with the Power of Empathy

In the first chapter of Mean People Suck, I discuss “The Illusion Point” – the concept that many people think they understand marketing and have great ideas, even when they’re going against the evidence provided by data. This is especially true in the case of CEOs,...

Empathy in the Workplace: How Does Your Company Stack Up?

Empathy in the Workplace: How Does Your Company Stack Up?

In case you haven’t heard, empathy in the workplace has made a big splash in the business world. Turns out, making empathy a priority at your workplace doesn’t only put you on Santa’s “nice” list, but it’s also incredibly profitable for business. Take that, Mr....

Why the US is Facing an Empathy Deficit And What We Can Do About It

Why the US is Facing an Empathy Deficit And What We Can Do About It

In this article, we're continuing the series exploring the resources I came across while writing Mean People Suck. Today I want to discuss an article that explored the findings of a study that focused on empathy among college students. The study, by the University of...

Buy A Mean People Suck T-Shirt and Get A Signed Copy of the Book FREE

Buy A Mean People Suck T-Shirt and Get A Signed Copy of the Book FREE

From now though the holidays, I'm offering a free signed copy of my book Mean People Suck ($15.99 retail) with any purchase of a Mean People Suck t-shirt. I'm even giving a 20% discount off of the t-shirts. Shop now! I'll also send you a copy of the Audiobook Visual...

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